I had a wonderful experience at IrAero Airlines HAN Terminal. Check-in was easy, and the staff was actually friendly and courteous, making it all easy. The terminal itself was clean and tidy, with comfortable waiting areas and a good range of food to eat. Security screening was swift, and boarding was prompt, which I thoroughly enjoyed. The whole experience seemed efficient and well-organized. If you're traveling by IrAero Airlines, you can enjoy a smooth and relaxing flight. I would certainly travel with them again!

Introduction

IrAero Airlines is a Russian airline based in Irkutsk, providing domestic and international flights. As a growing airline, IrAero operates several routes, including flights to and from Hanoi's Noi Bai International Airport (HAN). This guide offers insights into the operations, services, and passenger experience at the HAN terminal for IrAero Airlines.

Overview of Noi Bai International Airport (HAN)

Noi Bai International Airport, located about 28 kilometers north of Hanoi’s city center, is the largest and busiest airport in northern Vietnam. The airport has two terminals:

1. Terminal 1 (T1): Primarily for domestic flights.

2. Terminal 2 (T2): Dedicated to international flights.

Since IrAero Airlines operates international routes, its operations are based in Terminal 2 (T2). This modern terminal offers an array of passenger services, making international travel smooth and efficient.

Check-in and Boarding Process

Check-in Options

Passengers traveling with IrAero Airlines can check in using the following options:

1. Airport Check-in: Counters at Terminal 3  open approximately 3 hours before departure and close 60 minutes before takeoff.

2. Online Check-in: Depending on IrAero’s digital services, online check-in may be available through their website or mobile app, allowing passengers to select seats and generate boarding passes in advance.

Baggage Allowance

IrAero Airlines has specific baggage policies:

1. Carry-on Baggage: Economy Class passengers can carry one piece up to 5 kg, while Business Class passengers are allowed slightly more.

2. Checked Baggage: Allowance depends on ticket class, with standard Economy passengers typically permitted 20 kg and Business Class travelers 30 kg.

3. Excess Baggage: Fees apply for baggage exceeding the permitted limit, and pre-purchasing extra baggage online may be more cost-effective.

Security and Immigration

After check-in, passengers proceed to security screening and immigration clearance. It is advisable to arrive at the airport at least three hours before departure to account for possible delays.

Facilities at Terminal 3 Lounges

For passengers seeking extra comfort, Noi Bai International Airport offers several lounges in T3, including:

1. NIA Business Lounge: Available for premium passengers and those with lounge memberships.

2. Song Hong Lounge: Accessible to Priority Pass holders and certain credit card members.

Dining and Shopping

The terminal provides various food and retail options:

1. Restaurants & Cafés: Options range from Vietnamese cuisine (Pho 24, Hai Cang) to international brands (Burger King, Starbucks).

2. Duty-Free Shopping: Travelers can shop for cosmetics, perfumes, liquor, and souvenirs at multiple duty-free stores within T2.

Currency Exchange and ATMs

Currency exchange counters and ATMs are available near the arrival and departure areas, making it convenient for passengers needing local currency.

Passenger Services

Wi-Fi and Charging Stations

Free Wi-Fi is available throughout the terminal, and charging stations are located near departure gates.

Medical Assistance

A medical center is available in case of emergencies, with staff trained to assist passengers with health concerns.

Transportation to and from HAN Airport

Passengers can choose from various transportation options:

1. Taxis: Official taxi counters provide reliable services to Hanoi city center.

2. Airport Buses: Affordable shuttle services connect HAN Airport to major points in Hanoi.

3. Car Rentals: Available for travelers preferring private transport.

Arrival Process for IrAero Passengers

Upon arrival at Noi Bai International Airport, passengers go through:

1. Immigration Clearance: Ensure you have a valid visa if required.

2. Baggage Claim: Located on the lower floor of T2.

3. Customs Check: Random checks may be conducted.

4. Exit to Arrivals Hall: Passengers can proceed to taxis, buses, or private transport.

Travel Tips for IrAero Airlines Passengers

1. Check Visa Requirements: Russian and other international travelers should verify Vietnam’s visa policies before departure.

2. Arrive Early: To ensure a smooth check-in and security process, arrive at least three hours before your flight.

3. Keep Essentials Handy: Have passports, boarding passes, and necessary travel documents easily accessible.

4. Use Lounge Services: If you have a long layover, consider using airport lounges for a more comfortable experience.

Conclusion

IrAero Airlines’ operations at Noi Bai International Airport’s Terminal 3  provide passengers with a convenient and efficient travel experience. With modern facilities, multiple dining and shopping options, and essential passenger services, HAN Airport ensures a seamless journey for IrAero travelers. By planning ahead and utilizing available amenities, passengers can enjoy a stress-free travel experience.